ZynoRMM

WebWorkstationMobile

Monitor and support managed endpoints when ZynoRMM is enabled for your account. Open it from the launcher to work with endpoints, remote sessions, scripts, and settings.

Access required

If you see You are not authorized to access ZynoRMM., contact your administrator to request access.

Getting there

Open ZynoRMM from the Home Launcher. The main console opens to Endpoints.

Endpoints console

The Endpoints console lists managed devices and can show:

• Endpoint name and operating system
• Organization
• Current user
• CPU and memory usage
• Tags
• Last seen time
• Online or offline status

Use Search endpoints... to filter the list. MSP users can also use the organizations drawer to switch between managed organizations.

Endpoint detail

Select an endpoint to open its detail panel. Available tabs can include:

Tab	Use
Summary	Review endpoint identity, operating system, agent status, and update indicators.
Screen	Start a remote screen session or capture a one-time screenshot when the endpoint and your access allow it.
Terminal	Open a remote terminal session for authorized troubleshooting.
Files	Browse and transfer files when file access is authorized.
Disk	Review current space, capture local disk snapshots, compare folder growth, and inspect a bounded large-file list when your technician session is unlocked.
Scripts	Run approved or ad-hoc scripts when script access is authorized.
Network	Review network interface information, use diagnostic tools, and create authorized network tunnels.
Processes	Review and manage running processes.
Services	Review and manage system services.
Hardware	Review hardware inventory.
Software	Review installed software inventory.
History	Review connection and user-session history.

Some actions require a secure technician session or hardware authenticator prompt before they can continue.

Settings

Select Settings from the ZynoRMM console to manage your ZynoRMM setup. The settings area includes:

• My Devices — manage your own technician devices and authenticators.
• Technicians — approve and manage technician access when you are a ZynoRMM manager.
• Org Users — manage organization user access when you are a ZynoRMM manager.
• Enrollment Tokens — create and manage agent enrollment tokens.
• Tags — organize endpoints with labels.
• Network Discovery — review the wired-LAN discovery policy and, for managers, enable or tune it by tenant or organization.
• Scripts — manage the script library.
• Upgrades — review and queue agent upgrades.

Guides

Task	Guide
Add a managed device	Enroll Managed Endpoints
Start screen, terminal, file, network-tunnel, or attended support	Remote Support Sessions
Run scripts or manage agent updates	Scripts and Agent Updates
Manage technician scope and authenticators	Technicians and Access
Understand the agent, bridge, and technician client	ZynoRMM Architecture
Review authorization, encryption, and audit controls	ZynoRMM Security Model
Resolve a common RMM problem	Troubleshoot ZynoRMM

Common issues

Problem	What To Check
ZynoRMM is missing from the launcher	Confirm your organization has ZynoRMM enabled and your account has ZynoRMM access.
You are not authorized	Ask an administrator or ZynoRMM manager to grant access.
No endpoints appear	Confirm agents are enrolled, online, and assigned to an organization you can access.
A secure action is locked	Complete the hardware authenticator or technician-session prompt shown by ZynoRMM.
Endpoint data looks stale	Check whether the endpoint is online and review its Last Seen time.
Networks are not appearing	Check that Network Discovery is enabled and that at least two online agents share a wired network and gateway.
No disk volumes appear	Check that the endpoint is online and reports an eligible mounted volume.

Related

• Home Launcher
• Platform Comparison
• Passkeys and Hardware Authenticators
• Permissions Reference