Appointment Links & Public Booking

Web

Customers can open a secure link for an existing appointment. They cannot currently self-book, join a waitlist, pick a resource, complete booking forms, or pay a deposit in a public browser flow—staff handle those steps.

Appointment links

Booking confirmations and reminders can include a secure, contact-specific appointment link. The link lets the recipient view their existing appointments and access an iCalendar (.ics) file for an appointment.

Treat the link as private customer information. Send it only to the intended contact and use the normal contact-information process to correct a wrong phone number or email address.

Staff create Bookings

Staff create and manage bookings from Salespoint and the booking calendar. See Managing Bookings and The Booking Calendar.

If a customer asks to make a booking, a staff member selects the product, customer, date, and available time through the staff workflow.

Online-related activity settings

Bookable products include Available for online booking. Activities include Online Booking Cutoff, Allow online cancellation, and Allow online rescheduling. These settings are retained in the booking configuration, but ZynoSales does not currently expose the public booking and self-service pages that use them.

Do not direct customers to a public Zyno booking page or promise online booking, self-service cancellation, self-service rescheduling, online waitlist enrollment, or online deposit collection. Use the staff workflows instead.

Reminders and confirmations

Configure SMS reminders and booking confirmation behavior from the activity's Policies tab. Reminders can include the existing-appointment link; they do not create a public booking flow.